# API errors

{% hint style="info" %}
If you encounter errors or uncertainties during integration/testing, please consult the API documentation in more detail or contact the [support team](mailto:ecom@maib.md), providing as much error-related data (HTTP status code, errorCode, errorMessage, date/time of the request) and information regarding the e-commerce solution (Project ID, Merchant name, website/app name, website URL).
{% endhint %}

### Error format

```json
{
  "errors": [
    {
      "errorCode": "10000",
      "errorMessage": "Error description {{erroArg}}",
      "errorArgs": {
        "errorArg": "Dynamic part of the error description"
      }
    }
  ],
  "ok": false
}
```

### Errors table

<table data-full-width="true"><thead><tr><th width="131">Error Code</th><th width="382">Error Message </th><th width="188">Error Arguments </th><th>HTTP Status Code</th></tr></thead><tbody><tr><td>10000</td><td>Internal error encountered. Please try again or report if error persists</td><td><br></td><td>500</td></tr><tr><td>11001</td><td>Invalid credentials. Please check 'projectId' and 'projectSecret' parameters</td><td><br></td><td>401</td></tr><tr><td>11002</td><td>Please provide 'projectId' and 'projectSecret' credentials or 'refreshToken'</td><td><br></td><td>401</td></tr><tr><td>11101</td><td>Unregistered Project IP: {{ip}}</td><td><ol><li>ip</li></ol></td><td>403</td></tr><tr><td>12001</td><td>Parameter '{{parameter}}' is invalid</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12002</td><td>Provided request is invalid: {{error}}</td><td><ol><li>error</li></ol></td><td>400</td></tr><tr><td>12004</td><td>Parameter 'language' must have {{length}} characters</td><td><ol><li>parameter</li><li>length</li></ol></td><td>400</td></tr><tr><td>12005</td><td>Parameter 'currency' is invalid. Possible values: {{values}}</td><td><ol><li>parameter</li><li>values</li></ol></td><td>400</td></tr><tr><td>12006</td><td>Parameter 'phone' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li></ol></td><td>400</td></tr><tr><td>12007</td><td>Parameter 'email' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li></ol></td><td>400</td></tr><tr><td>12008</td><td>Parameter 'email' has invalid format</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12011</td><td>Parameter 'payId' is required</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12012</td><td>Parameter 'confirmAmount' must be in range from {{minValue}} to {{maxValue}}</td><td><ol><li>parameter</li><li>minValue</li><li>maxValue</li></ol></td><td>400</td></tr><tr><td>12013</td><td>Parameter 'confirmAmount' must have no more than {{maxScale}} decimal places</td><td><ol><li>parameter</li><li>maxScale</li></ol></td><td>400</td></tr><tr><td>12014</td><td>Parameter 'amount' must be in range from {{minValue}} to {{maxValue}}</td><td><ol><li>parameter</li><li>minValue</li><li>maxValue</li></ol></td><td>400</td></tr><tr><td>12015</td><td>Parameter 'amount must have no more than {{maxScale}} decimal places</td><td><ol><li>parameter</li><li>maxScale</li></ol></td><td>400</td></tr><tr><td>12016</td><td>Parameter 'delivery' must be in range from {{minValue}} to {{maxValue}}</td><td><ol><li>parameter</li><li>minValue</li><li>maxValue</li></ol></td><td>400</td></tr><tr><td>12017</td><td>Parameter 'delivery' must have no more than {{maxScale}} decimal places</td><td><ol><li>parameter</li><li>maxScale</li></ol></td><td>400</td></tr><tr><td>12018</td><td>Parameter 'clientIp' is required</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12019</td><td>Parameter 'clientIp' has invalid format. Only IPv4 is allowed</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12020</td><td>Parameter 'description' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li></ol></td><td>400</td></tr><tr><td>12021</td><td>Parameter 'clientName' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li></ol></td><td>400</td></tr><tr><td>12022</td><td>Parameter 'okUrl' has invalid format</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>13023</td><td>Parameter 'failUrl' has invalid format</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12024</td><td>Parameter 'callbackUrl' has invalid format</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12025</td><td>Parameter 'orderId' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li></ol></td><td>400</td></tr><tr><td>12026</td><td>'items' array must not exceed {{maxCount}} elements</td><td><ol><li>parameter</li><li>maxCount</li></ol></td><td>400</td></tr><tr><td>12028</td><td>Parameter 'refundAmount' must be in range from {{minValue}} to {{maxValue}}</td><td><ol><li>parameter</li><li>minValue</li><li>maxValue</li></ol></td><td>400</td></tr><tr><td>12029</td><td>Parameter 'refundAmount' must have no more than {{maxScale}} decimal places</td><td><ol><li>parameter</li><li>maxScale</li></ol></td><td>400</td></tr><tr><td>12032</td><td>Parameter 'billerId' is required</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12033</td><td>Parameter 'billerExpiry' is required</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12034</td><td>Parameter 'billerExpiry' has invalid format. Valid format is 'MMYY'</td><td><ol><li>parameter</li></ol></td><td>400</td></tr><tr><td>12035</td><td>Parameter 'billerExpiry' must contain current or future date. Current date: {{currentDate}}</td><td><ol><li>parameter</li><li>currentDate</li></ol></td><td>400</td></tr><tr><td>12036</td><td>Parameter 'items[{{itemIndex}}].id' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li><li>itemIndex</li></ol></td><td>400</td></tr><tr><td>12037</td><td>Parameter 'items[{{itemIndex}}].name' must not exceed {{maxLength}} characters</td><td><ol><li>parameter</li><li>maxLength</li><li>itemIndex</li></ol></td><td>400</td></tr><tr><td>12038</td><td>Parameter 'items[{{itemIndex}}].price' must be in range from {{minValue}} to {{maxValue}}</td><td><ol><li>parameter</li><li>minValue</li><li>maxValue</li><li>itemIndex</li></ol></td><td>400</td></tr><tr><td>12039</td><td>Parameter 'items[{{itemIndex}}].price' must have no more than {{maxScale}} decimal places</td><td><ol><li>parameter</li><li>maxScale</li><li>itemIndex</li></ol></td><td>400</td></tr><tr><td>12040</td><td>Parameter 'items[{{itemIndex}}].quantity' must be more than zero</td><td><ol><li>parameter</li><li>itemIndex</li></ol></td><td>400</td></tr><tr><td>12041</td><td>Please provide 'projectId' and 'projectSecret' credentials or 'refreshToken'</td><td><br></td><td>400</td></tr><tr><td>13002</td><td>Payment ID '{{paymentId}}' not found</td><td><ol><li>paymentId </li></ol></td><td>404</td></tr><tr><td>13003</td><td>Biller ID '{{billerId}}' not found"</td><td><ol><li>billerId</li></ol></td><td>404</td></tr><tr><td>13101</td><td>Processing error: {{processingError}}</td><td><ol><li>processingError</li></ol></td><td>409</td></tr><tr><td>13102</td><td>Refund amount cannot be greater than {{amount}}</td><td><ol><li>refundAmount</li><li>amount</li></ol></td><td>409</td></tr><tr><td>13103</td><td>Refund amount cannot be greater than {{confirmAmount}}</td><td><ol><li>refundAmount</li><li>confirmAmount</li></ol></td><td>409</td></tr><tr><td>13004</td><td>Confirm amount cannot be greater than {{amount}}</td><td><ol><li>confirmAmount</li><li>amount</li></ol></td><td>409</td></tr><tr><td>13106</td><td>Payment does not require completion</td><td><br></td><td>409</td></tr><tr><td>13107</td><td>OK URL is not set</td><td><br></td><td>409</td></tr><tr><td>13108</td><td>FAIL URL is not set</td><td><br></td><td>409</td></tr><tr><td>13109</td><td>CALLBACK URL is not set</td><td><br></td><td>409</td></tr><tr><td>13110</td><td>Partial refund is not supported for payments in Hold status</td><td><br></td><td>409</td></tr><tr><td>13111</td><td>Biller ID '{{billerId}}' is inactive</td><td><ol><li>billerId</li></ol></td><td>409</td></tr><tr><td>13112</td><td>Biller ID '{{billerId}}' is not allowed for this payment type</td><td><ol><li>billerId</li></ol></td><td>409</td></tr><tr><td>13113</td><td>{{paymentType}} payment type in {{currency}} currency is not allowed for this Project</td><td><ol><li>paymentType</li><li>currency</li></ol></td><td>409</td></tr><tr><td>13114</td><td>Refund is not possible for payment with a zero amount</td><td><br></td><td>409</td></tr><tr><td>13115</td><td>Complete is supported only for payments in Hold status</td><td><br></td><td>409</td></tr><tr><td>13116</td><td>Payment is already refunded</td><td><br></td><td>409</td></tr><tr><td>13117</td><td>Refund is not allowed for payment in {{statusPay}} status</td><td><ol><li>statusPay</li></ol></td><td>409</td></tr></tbody></table>